MasterMediaHub support

How can we help?

Contact support@mastermediahub.com for sign-in, connection, publishing, billing, privacy, or security issues.

Include the workspace name, affected platform, time of the incident, and the request ID shown in the app. Never send passwords, OTPs, access tokens, client secrets, or private keys.

Cannot sign in

Request a new code from the sign-in page. If you cannot access the account email, use account recovery.

Social account connection issues

Confirm that you still hold the required role with the provider. Password, permission, account status, or app review changes may require reauthorization.

Publishing is delayed

Do not click publish repeatedly. Check the post status and request ID; the system distinguishes processing, successful, failed, and review-required states.

Request a network not yet in the catalog

For a channel already listed by MasterMediaHub, sign in and use the trackable capability-request desk in your workspace Channels page. For an entirely missing network, email support@mastermediahub.com with its name, primary country or market, official developer-documentation URL, required account type, intended formats, and whether you need public publishing or consent-based messaging.

A request is never treated as live delivery. Do not send provider passwords, access tokens, application secrets, customer lists, or private account data.

Privacy and security

Use the data deletion process for privacy requests. Send vulnerability reports to security@mastermediahub.com.