Account recovery

Choose how to regain access.

MasterMediaHub does not use passwords, so there is no password to reset.

You can still access your email

Request a new code.

Return to the sign-in page and enter your email. The latest code and link replace any expired request.

Return to sign in
You cannot access your email

Request a manual review.

Contact the security team from an email you can access. Include the old email, workspace name or slug, business domain, and a short explanation. Never send an OTP, social token, password, or card data.

Contact support
01Verify the new email

We confirm that the contact address can receive email.

02Review ownership

The team assesses workspace, billing, and business-domain evidence.

03Two reviewers

An email change cannot be approved by one staff member.

04Waiting period

The old address is notified and given time to challenge the request.

05Restore access

The email is updated and all previous sessions are revoked.